# Manage billing, sign-in, security, and account deletion

> Upgrade from the dashboard, manage a monthly subscription, recover access, verify email, and delete an account with the right safeguards.

Source: https://aiebookgenerator.ai/help/billing-account-security

Updated: 2026-09-07

Account controls live in the writing app. Use the same email address you registered with, never share a password or full payment card number with support, and export anything you need before deleting an account.

## Compare Draft, Author, and Founding Lifetime

Open Plans and upgrade from the sidebar or use the Plans button on the dashboard. The page shows the current Draft, Author monthly, and Founding Lifetime options and sends checkout through Stripe.

A plan unlocks the allowances shown at checkout and on the pricing page. Buying again does not add capacity to an already active period, so check Account and billing when an allowance looks wrong.

- **Draft:** Free project access with a small one-time generation allowance.
- **Author:** $19 per month with recurring monthly allowances and subscription management.
- **Founding Lifetime:** $99 once with the recurring UTC calendar-month allowances shown on the pricing page and no automatic renewal.

## Manage your subscription and confirm checkout

Open Account and billing from the sidebar to see plan status, the current period, and usage. Monthly subscribers can use Manage billing to open Stripe's customer portal for supported payment and subscription actions.

If checkout succeeds but access is still updating, keep the confirmation page open and use Retry confirmation before starting another checkout. Contact support if the status remains wrong.

> **Cancellation and refunds are different:** Cancelling a monthly subscription stops a future renewal according to the billing status shown. It does not automatically reverse a completed charge. Read the refund policy for charge and refund review rules.

## Verify your email or reset your password

You can register with email and password or use Google sign-in. Email verification confirms that account messages can reach you. If you forget a password, request a one-time reset link from the sign-in flow and use the newest valid link you receive.

For privacy, recovery requests do not reveal whether an address has an account. Check spam and filtered mail, then request a fresh link if the previous one has expired or already been used.

- **Use a unique password:** Do not reuse the password from another service.
- **Protect email access:** Anyone who controls your inbox may be able to reset your password.
- **Check the domain:** Sign in only at app.aiebookgenerator.ai and open payment pages reached from the app.
- **Keep secrets out of support email:** Send the account email and a description, never a password, reset token, or full card number.

## Delete an account and its projects

In Account and billing, choose Delete account. The confirmation requires the exact phrase DELETE MY ACCOUNT plus the current password. A Google-only account confirms the matching Google identity instead.

Deletion removes the profile, projects, manuscript content, saved revisions, imported sources, generated assets, and workspace records tied to the account, subject to limited legal and billing retention described in the privacy policy. An active recurring subscription must be cancelled successfully before data deletion completes. If cancellation cannot be confirmed, the account remains in place so billing and data do not become separated.

> **Deletion cannot be undone:** Export every manuscript and asset you intend to keep. Deleting a project or account is not the same as restoring a prior version.

## Contact support about access or billing

Email contact@aiebookgenerator.ai from the address connected to the account. Include the project title, the page you were on, what you expected, what happened, and the approximate time. For billing, include the plan name and a Stripe receipt identifier if available, but never a full payment card number.

## Related help

- [Getting started with your first book project](https://aiebookgenerator.ai/help/getting-started/page.md)
- [Edit safely with revisions, history, and project tools](https://aiebookgenerator.ai/help/editor-version-history/page.md)
- [Export PDF, EPUB, DOCX, or a KDP preparation package](https://aiebookgenerator.ai/help/exporting-kdp/page.md)